Three Care Finder Coordinator (SCHADS Award Level 5.1)

One Care Finder Senior Coordinator (SCHADS Award Level 5.3)

Location: Dandenong, Casey, Cardinia LGAs – based in Narre Warren

Time Fraction: Full-time

Contract: Fixed-term until 30 June 2029

About Us:

Mentis Assist is a leading not-for-profit Community Managed Mental Health Service, established in 1986. We provide mental health and wellbeing support across the spectrum from mild concerns to severe and complex needs, including psychosocial disabilities. Our purpose is to work alongside people to build on their strengths, values, and goals, supporting improved health, independence, and social participation.

We embrace a recovery-oriented, person-centred approach and are committed to the principles of the Mental Health and Wellbeing Act 2022, including supported decision-making, cultural safety, and human rights. Diversity and inclusion are at the heart of our work we actively encourage applications from people with lived experience, Aboriginal and Torres Strait Islander peoples, and LGBTIQA+ communities.

All employees are expected to uphold Mentis Assist’s values of Inspiration, Creativity, Empathy, Support and Collaboration in their daily work and interactions.

About the Care Finder Program:

We are seeking three Care Finder Coordinators and One Senior Care Finder Coordinator. The Care Finder Program supports older Australians who face barriers to accessing aged care services. Our Care Finder team provides proactive outreach, assists with navigating My Aged Care processes, and connects people to appropriate health and community supports. We work with individuals who may be socially isolated, experiencing homelessness, or otherwise vulnerable.

This role is suited to someone who demonstrates strong empathy and a calm, professional approach when supporting older people in complex or stressful situations. You will be confident engaging with service providers and advocating for the needs of clients.

Experience working with older people from culturally and linguistically diverse backgrounds is highly regarded, including the ability to work effectively with interpreters or communicate in a community language.

What We Offer:

• Generous salary packaging options (ATO guidelines)
• Professional development and training opportunities
• Supportive, collaborative work culture
• Flexible work arrangements

About the Roles:

Care Finder Coordinator:

• Deliver person-centred support to older Australians facing barriers to aged care access
• Assist clients with My Aged Care registration, assessment, and service connection
• Build referral pathways with health and community services
• Advocate for clients and promote ongoing engagement with services

Care Finder Senior Coordinator:

• Provide comprehensive assessments and clinical interventions
• Lead day-to-day management of the Care Finder team
• Supervise staff and ensure compliance with SEMPHN reporting requirements
• Contribute to quality improvement and program development

About You:

• Relevant qualification in Social Work, Community Services, Aged Care, or related field (Advanced Diploma minimum)
• Experience in client assessment, care planning, and coordination
• Knowledge of My Aged Care processes and aged care service system
• Strong interpersonal and communication skills
• Cultural awareness and sensitivity
• For Senior Coordinator: experience managing staff and providing supervision

Additional Requirements:

• Current Victorian Driver’s License and insured vehicle
• National Police Check and Working with Children Check (or willingness to obtain)
• Right to work in Australia

How to Apply:

Please submit your CV and cover letter addressing the Key Selection Criteria, and indicate in your cover letter whether you are applying for the Care Finder Coordinator or Senior Care Finder Coordinator position. (available in the Position Description here: Care Finder Coordinator, Care Finder Senior Coordinator

For further information, contact Alison Cliff, Social Support Program Coordinator on (03) 5970 5000 or email hr@mentisassist.org.au.

Apply now – interviews will be held in Narre Warren. Mentis Assist is an equal opportunity employer and strongly encourages applications from diverse backgrounds, including those with lived experience of mental illness, Aboriginal and Torres Strait Islander peoples, and members of the LGBTIQA+ community.

• Are you looking for work in the mental health field but don’t see a position advertised here that interests you?
• Do you have a qualification in the mental health field (minimum Certificate IV in Mental Health ranging to a Master’s Degree)?
• Do you have experience working with people experiencing mental health challenges, in either a community or clinical setting?

Lodge an expression of interest with us by emailing info@mentisassist.org.au with "Expression of Interest" in the subject line and attach your resume. We will contact you when a suitable role becomes available.

All applicants who are shortlisted for roles must undertake a National Police Check, and a Working With Children Check.

Current Drivers license is necessary.

We value diversity and welcome expressions of interest from people from all communities, cultures, and life experiences including lived experience of mental ill health.

Important Information for Applicants

Please read this before applying for a position with Mentis Assist

General Information

If you are selected for an interview with Mentis Assist, you must bring to the interview, your completed Pre-Employment documents, which you should receive by email once your interview time has been confirmed.

Police Check

If you are selected for an interview you must also consent to a National Criminal History check. You will be required to bring 100 points of ID with you to the interview so that this check can be undertaken.

Working with Children Check

You will also be required to bring proof of a valid Working With Children check to interview.

Qualifications and professional registration

Please bring evidence of any professional association registrations, if stated as a requirement of the position you are applying for (eg. Australian Health Practitioners Regulation Agency, Nursing Registration).

Also bring, as required by the position you are applying for, original Diplomas, Certificates of Competency, Statements of Attainment, or evidence of completion of a degree such as a final academic transcript which states the degree conferred, or the Testamur.

Certified copies of Certificates are acceptable, however original documents are preferred. Many Pharmacists will certify copies of documents, as will Police Officers.

What does “Addressing Key Selection Criteria” Mean?

Key Selection Criteria are the key qualifications (if any), abilities, training, personal attributes, skills, and experience that you must have in order to do a particular job effectively. The more key selection criteria you can demonstrate that you meet, the more likely it will be that you will be short-listed for an interview.

Addressing the Key Selection Criteria does not mean viewing the Position Description and signing it, as read.

To submit a fully completed application for employment with Mentis Assist, you MUST provide 3 separate documents:

• A covering letter introducing yourself and why the position is of interest to you
• A detailed resume
• A separate document addressing the Key Selection Criteria. The Key Selection Criteria can found in the Position Description for the role.

Note: If your application is not in this format your application will NOT be considered.

Addressing the Key Selection Criteria

Refer to the Position Description and create a list of the Key Selection Criteria in bold.

Think about how you meet each criteria. Write notes with specific examples of how you meet the criteria and use these notes to help you write your final response.

Use clear language with specific examples of your past work, volunteer, extra-curricular activities, student placement, or other experience to demonstrate how you meet each Key Selection Criteria

As a guide, use the “STAR” method to provide examples of how you meet the criteria. Explain the ‘Situation’ - where the relevant example came from, followed by the ‘Task’ which is your role in the example provided. Outline what ‘Action’ you took, and state the end ‘Result’.

For example - to address the key selection criteria: "experience in preparing financial reports"

As a financial officer at ZYZ Corporation, I prepared monthly budget analysis reports for the senior leadership team. The reports were delivered within required timeframes each month. I was able to advise the leadership team of potential deficits and recommend remedial actions and as a result, budget targets were met.

Where selection criteria are about ‘experience’, be specific about time frames and situations. For example: “five years’ experience working with young people with an intellectual disability in a community residential unit”.