Stepped Care Model

Better mental health care for South East Melbourne

Understanding the Stepped Care Model


The Stepped Care Model has been developed in response to identified need across Melbourne’s South East, based on national, state and local population data.

The model groups areas of common mental health needs, ranging from low intensity short term issues to complex and enduring mental health illness and matches people to the most suitable services and interventions in which they best respond to.

One of the key focuses of the new model is to improve access and health outcomes for traditionally under-serviced groups including children, CALD and migrant communities, Aboriginal and Torres Strait Islanders, people at risk of suicide and other hard to reach groups.

Anyone can refer to a SEMPHN-funded mental health program, including medical practitioners, self-referral, schools and social services, by calling 1800 862 363.  This central service number provides a single point of access for all referrals.

Mental Health Stepped Care Model Principals
  • Person centred to ensure equitable care, cultural safety, choice and control and positive service experience for consumers and cares
  • Effective to ensure improvements in mental health and wellbeing and reductions in regional rates of suicide and self-harm
  • Flexible to ensure people get the right care in the right place at the right time
  • Efficient to ensure care is available equitably across the region and resources are used efficiently
  • Timely to provide people with early intervention and reduce demand for high-cost emergency services
  • Coordinated with other health services to support improved cultural, physical and social responsible and better health outcomes

For more information see the SEMPHN Stepped Care Model Brochure or visit the SEMPHN website  SEMPHN mental health commissioning .

Specialised Support



Office Locations

Stepped Care Model

23 - 25 Yuilles Road
Mornington Victoria 3931

Phone: 1300 MENTIS (1300 636 847)

Opening Hours
Monday - Friday
8:30am - 5:00pm